RETURN AND REFUND POLICY
Customers may request a return within 7 days of receiving the order.
To qualify for a return, the product must:
1. Be unused and unopened.
2. Be in its original packaging.
3. Be returned with the original invoice.
4. Not show signs of damage caused by improper storage or handling.
Quality assurance :-
We are committed to maintaining high standards of quality and customer satisfaction. If you believe that a product has a quality-related issue, please contact our customer support team within 48 hours of delivery and provide the following information:
1. Order number
2. Product name
3. Batch number
4. Clear photographs of the product and packaging
5. A detailed description of the issue
Each request will be carefully reviewed by our quality team before a replacement or refund is approved.
Returnable products :-
1. Products received in damaged condition.
2. Incorrect products delivered.
3. Products with verified quality-related issues.
Non-returnable products :-
The following items are not eligible for return:
1. Opened or partially used products.
2. Damaged products caused by misuse.
3. Products purchased during promotional campaigns (unless the product itself is defective).
4. Products returned without sufficient evidence of the reported issue.
Refund process:-
Approved refunds will be processed within 7 business days through the original payment method.
Privacy policy:- Your privacy is important to us.
We may collect the following information:
Name
Address
Email address
Mobile number
Payment information
Device information
This information is collected solely for order processing, customer support, marketing activities, and service improvement.
We do not sell or share personal information with third parties except where required by law or necessary to complete an order. Our website may use cookies to improve the customer experience.
Terms of service :-
By using this website, you agree to the following conditions:
1. All information provided by you must be accurate and complete.
2. Prices and product availability may change without prior notice.
3. We reserve the right to refuse service, cancel orders, or modify product listings at any time.
4. Customers are responsible for ensuring that products are suitable for their needs.
5. Any misuse of the website is strictly prohibited.
All trademarks, images, logos, and content remain the property of 'Herbadox Naturals Private Limited'
